We are unable to accept returns without an RMA number. Please DO NOT send returns to our warehouse without a proper RMA number (as these packages cannot be traced and will get lost).
All returns must be:
- Have no signs of wear or damage
- In its original condition with packaging and barcode intact (if any)
- In all original packaging
The cost of return label will be deducted from the final refund amount. We offer FREE returns for all orders returned for replacements/exchanges/store credits. (For International returns, we will are unable to provide a return label for returns due to postage charge differences. Buyers are responsible the postage for any international returns). Kindly note that all items must be sent within 14 days or the return authorization will expire and will be ineligible for future returns/exchanges.
If an order is marked as delivered per the post or delivery carrier and it was shipped correctly to the address stated per the order confirmation, we are unable to offer a refund unless we can retrieve the item back. Please reach out to our team so we can make sure to locate the order.
All earrings and piercing jewelry are final sale due to hygiene reasons.
Once an exchange or store credit is issued on an order, this cannot be changed to a future refund, exchange, or store credit.